|COLLECT IN STORE
|MYHERMES TRACKED & SIGNED
|ROYAL MAIL 1ST CLASS SIGNED
|ROYAL MAIL 2ND CLASS SIGNED
|UK NEXT DAY*
||BEFORE 1 PM
|UK NEXT DAY SATURDAY*
|USA & REST OF WORLD
|*ORDERS PLACED BEFORE 3PM
All orders will be sent out via Royal Mail will require a signature upon delivery. If we receive your order before 3pm, Monday to Friday we will dispatch it the same day. If we receive your order after 3pm, we will try our very best to dispatch it that day, but during busy periods this may not be possible so orders will be dispatched the next day.
If you order after 3pm on a Friday, your goods will be dispatched the following Monday (excluding Bank Holidays). Next day delivery orders placed on a Friday before 3pm will arrive on or before the following Monday. Saturday delivery is not guaranteed. Any orders placed on a Bank Holiday will be delivered 2 working days later.
Order tracking is not available for Royal Mail deliveries, so please wait the full 5 working days for your delivery to arrive. Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt. We are unable to re-direct orders once they have been placed with us.
Whilst we will endeavor to ensure that this estimated delivery time is met, we cannot accept any liability for late deliveries which are due to circumstances outside of our control (i.e. postal strike, extreme weather conditions). We are happy to deliver to a work or other chosen address given when placing order.
If you are local and would like to collect your item/s from Gingerlillie Boutique you may select this option at the checkout. Items can then be collected during store opening hours within 7 days of placing the order.
If you are unhappy with your purchase from www.gingerlillieboutique.co.uk we will exchange or refund your purchase provided it is returned to us in a fully re-saleable condition, in it’s original packaging and with original and warning tags if returned within 14 days of receipt. All goods will be inspected on return. Please note that items returned worn, stained with perfume/deodorant or washed, or handled inappropriately, or returned outside of the 14 day returns period will not be accepted and will be returned to the customer at the customer’s expense. For hygiene reasons pierced earrings and cosmetics are non returnable unless faulty. Swimwear can only be returned if the hygiene sticker is still in place.
Please complete the Return Form included with your order and return it with the item(s). Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.
There is no need to contact us prior to returning an item. You will be responsible for the cost of returning the good to us, and will remain responsible for any and all returned goods until they reach us. We strongly advise that a proof of postage certificate is obtained when returning any part of your order.
If we find that the product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product. We will only refund the delivery charge for sending the product to you if the product is damaged, faulty or does not match your order.
When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. If we decide not to process any refund you will be contacted by our Customer Services department. Please not that exchanges may take up to 5 working days to dispatch upon receipt and refunds may take up to 14 days once approved.
Please be aware that the value of the refund will exclude shipping costs, and that exchanges are subject to availability. Replacements will be sent out at no extra charge.
Our returns address is Gingerlillie Boutique, 7 Market Place, Hertford, Herts, SG14 1DF
If you have any queries please don’t hesitate to contact us at firstname.lastname@example.org
DOWNLOAD RETURN PDF